In all circumstances, we encourage the client and freelancer to resolve disputes between themselves rather than use this service.
When should one file a dispute resolution However, if there are any disputes during the course of the project, dispute resolution can be filed by either the freelancer or the client when;
1The client changes milestones/deliverables and is no longer willing to pay for the changes
2The client feels that the freelancer cannot meet the requirements. This should be brought up within the first 1-3 milestones.
3The freelancer feels that the client is unwilling to pay for work that has already been delivered.